Why RC-USA?

Does your central station offer all the services you really need to succeed?

  • New ideas to help your growth and profits? (we do)
  • A rock-solid and simple VOIP solution for take overs and alarm monitoring over the internet? (we do)
  • Profitable video and 2-way audio solutions? (we do)
  • Turn-Key medical and personal emergency monitoring so simple all you have to do is plug in the device? (we do)
  • Time-saving management tools? (we do)
  • Prompt and courteous response in your company name, with bi-lingual operators on all shifts? (we do)
  • Do they partner, or compete with you? (We’re your partner: we don’t install, don’t own or buy accounts – we simply serve you without any conflicts of interest!)

Take a look around and then call us to see how easy it is to either start your new business out right, or move your existing accounts to Response Center USA.

#1 in Customer Satisfaction

Making the claim is easy.  Backing it up is the hard part, but we ask you to consider the following:

Over the past five SIX years, scores of dealers have made the decision to trust their contract monitoring services to Response Center USA.  Only a very small percentage of these companies were brand new (start up) companies without a past at another central station.

ALL the rest have moved their accounts and business to Response Center USA from another central station.  And all of them sited service issues as at least one reason for their move.

Yet, to this date, not a single, solitary dealer has left Response Center USA to move to another central station due to service issues.  I repeat, not a single dealer.

If you are considering one of our competitors, ask them if they can make the same claim.  We would be interested in their answer.

We can only keep you happy, by keeping your customers happy.

Please take a minute to think about that. We feel that it is our single greatest accomplishment.

Response Center USA doesn’t just talk about customer service.  We live it every day.

It’s as simple as treating our dealers and their customers like we would like to be treated ourselves.  We don’t hesitate to go the extra mile. You can have all the ‘high tech’ and ‘state of the art’ everything, but if you don’t treat people courteously, professionally, and respectfully – nothing else really matters.

We will gladly put you in touch with some of our dealers, so you can ask them what made them come to us, and what makes them stay.  Our dealers are some of the nicest people you will ever find and we value their patronage and their friendship.  We learned a long time ago that business is always best when its based on relationships and we are very proud of the relationships we have built.

Please check out the rest of our website, we do have tons of ‘high tech’ and ‘state of the art’ things that will help you grow your company into the best that it can be.

Then call us and find out what personal service is all about.

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